How long does Shadowtrace take to reply to an enquiry?

Within 7 days. Submitting the enquiry form returns a confirmation email with a reference number in the form ST-YYYYMMDD-XXXXX; quote it when following up.

How do I report an active security incident to Shadowtrace?

Use the enquiry form at https://shadowtracesolution.com/contact and choose Active security incident as the topic. Active incidents are prioritised ahead of the normal 7-day reply window.

Shadowtrace Solution

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Security work, DPDP compliance, a new website, hosting or a partnership: send us an enquiry through the form below.

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You will get a confirmation email with a reference number straight away. We read every message ourselves and reply within 7 days.

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Active security incident Vulnerability report Security testing Digital forensics DPDP / IT Act compliance DDoS defense Web development Hosting Privacy or data request Something else

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You will get a reference number by email. Active incident? Choose Active security incident above and it goes to the front of the queue.

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What happens next

Straight awayYou get a reference number by email.
One of us reads itWe check what your message needs.
Within 7 daysWe reply with questions or a proposed scope.

Active incident?

Choose Active security incident and it goes to the front of the queue. Keep affected systems powered on and don't wipe anything.

Office: Churchgate, Mumbai 400020
CIN: U63999MH2025PTC439586
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Shadowtrace Solution Private Limited is registered and based in Mumbai, Maharashtra, India.

Registered Office 1st Floor, Vaswani Mansion,
Cerisetect Office, Dinshaw Vacha Rd,
Churchgate, Mumbai, Maharashtra 400020

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Shadowtrace Solution

Cybersecurity, DPDP compliance and web development. Based in Mumbai, working worldwide.

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