How long does Shadowtrace take to reply to an enquiry?

Within 7 days. Submitting the enquiry form returns a confirmation email with a reference number in the form ST-YYYYMMDD-XXXXX; quote it when following up.

How do I report an active security incident to Shadowtrace?

Use the enquiry form at https://shadowtracesolution.com/contact and choose Active security incident as the topic. Active incidents are prioritised ahead of the normal 7-day reply window.

Contact Shadowtrace Solution | Security & Compliance Enquiries

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CIN U63999MH2025PTC439586

Incorporated 04 Feb 2025

Location Churchgate, Mumbai 400020

Enquiries Via the form below · reply within 7 days

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Shadowtrace Solution Private Limited is registered and based in Mumbai, Maharashtra, India.

Registered Office 1st Floor, Vaswani Mansion,
Cerisetect Office, Dinshaw Vacha Rd,
Churchgate, Mumbai, Maharashtra 400020

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